Returns can be mailed to: 28 Helwick Street, Wanaka 9305, New Zealand. In order to return an order, you must contact us first. If you'd like to make a return, please be sure to keep the original packing materials, and fill out our contact form. We accept returns on unused items in their original packaging within 7 days of delivery, excluding plants. Please contact us if you have any concerns about your order. We want you to be happy with your plants. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.ĭue to the sensitive nature of live plants, we do not accept returns on any plant items. Live plants and small-batch pottery will have variations in colour, texture, finish, and size. Why does my plant look different from the website? Please note, shipping fees are non-refundable. It's a requirement for lodged freight damage claims. Please retain any damaged items and original packing materials until receiving further instructions. Please examine your order for issues upon arrival and send photos of the item(s) as soon as possible and within 7 days of receiving your package. In the event that items (including plants) are damaged in transit, we'll happily work with you to find an appropriate solution. No matter how carefully we pack our boxes, the shipping process is not always gentle. Don't fret - just remove plants from the box and follow their care instructions and they will perk right up. Some plants don't love being shipped and often look a bit sad and droopy on arrival. We package our plants with tender love and care in specialised plant boxes and send them on their way to you with our trusted third party courier - so once it's left our shop we are not liable for any delays or damages to your plant. If you do not receive a tracking number please email us on and we will amend this for you. Once your order is packaged you will receive another email with tracking information. You will receive a confirmation email once purchased. Shipping fees will be specified during checkout and before order confirmation. Our delivery fees are calculated depending on destination and weight of your order. This is to avoid our beautiful plants being held in the courier company depot over the weekend Deliveries will be sent on Monday or Tuesday. North Island and Rural- Please allow 4-5 business days for your package to arrive. Queenstown- OVERNIGHT delivery to Queenstown Central, Township & Business areas only. Wanaka- SAME DAY delivery Monday-Friday All Wanaka deliveries are sent out 3pm onwardsĬromwell - SAME DAY delivery to Cromwell Township, Old Cromwell Town and the outer Business area only. So take full advantage of our SAME DAY delivery service to Wanaka & Cromwell. Plant Collective is based in the beautiful township of Wanaka
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